Technical support (service) employee

The WENZEL Group is one of the leading providers of measurement technology and styling solutions. The product portfolio includes coordinate and gear measuring devices, industrial computer tomographs and optical high-speed scanning systems. WENZEL has now installed over 12,000 measurement solutions at small and medium-sized companies as well as well-known large corporations all over the world — primarily from the automotive sector, aircraft and mechanical engineering, and plastics and medical technology. Branches and representatives in more than 50 countries support sales and ensure after sales service for our customers.

For over 50 years, the WENZEL Group has been offering its employees varied fields of activity and secure jobs. We are always looking for new talent to actively shape our company's success.

As soon as possible, we are looking for one for our headquarters in Wiesthal near Aschaffenburg

Technical Support (Service) Employee (m/f/d)

Reference number GR 109

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Your tasks:

• Receipt of technical support requests via phone and email, input and processing via a ticket system
• Structured and detailed analysis of support cases, identification and transfer of solutions
• First point of contact and point of contact for all technical questions
• Support including remote support and AR glasses
• Failure analysis and troubleshooting support in individual cases, even on site
• Cooperation with specialist departments to clarify technical topics in detail
• Training and coaching of service technicians and preparation of service and training documentation

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Your profile:

• Completed technical education
• Strong customer and service orientation and fun working in a team
• First experience in operating and supporting complex PC-based machines is desirable
• Good knowledge of MS Office (Word, Excel, Outlook)
• English language skills

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What we offer you:

• A permanent employment contract
• Working hours can be chosen freely and flexibly in consultation with us
• A sponsorship concept to optimally support the training
• The opportunity to lease a bike via BusinessBike at very good conditions
• Our office is surrounded by greenery — we don't know parking problems and traffic jams
• Train station in the immediate vicinity
• Appreciation and a working atmosphere that provides good energy

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Have you become curious? Then we look forward to receiving your detailed application documents. Please send them with details of your salary expectations, the next possible start date, and the Reference number GR109 to Mr. Daniel Eisler at the address below.

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WENZEL Group GmbH & Co. KG

Mr. Daniel Eisler

Werner-Wenzel-Straße| 97859 Wiesthal

jobs@wenzel-metrology.de | https://www.wenzel-group.com

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