Support

WENZEL Hotline - Always there for you

Do you need expert assistance? We're always here for you, so don't hesitate to contact us.

The right solution for you

No matter where you use your measuring devices, our service specialists are available worldwide if required. Even if you have not concluded a maintenance contract with us or the products were not purchased from us, you are welcome to call our hotline. Our competent service staff will do everything they can to help you and advise you.

• First point of contact for all support questions
• Direct contact with the contact person
• Telephone advice according to the user's needs
• First fault analysis
• Technical assistance and support
• WOS - WENZEL Online Service
• Introduction of further measures
• Making an appointment and arrangement

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technical support

If technology ever causes problems - WENZEL provides you with the best possible support.

For maximum machine availability

Whether in Sindelfingen, Sydney or Singapore, it doesn't matter to our technical customer service. If your machine is not working, our service specialists are available worldwide.

It is often enough to repair the appropriate components and modules. Our service technicians will quickly repair your measurement device so that your quality control can continue smoothly.

Field Service

Are you pending maintenance or repair? What matters now is a quick response time. WENZEL has a worldwide network of experienced service specialists who will provide you with quick and competent support!

inspections

After a long downtime or if the machine condition is unclear, we would be happy to carry out an inspection of your machine and determine the effort required to make your measuring device more efficient again.

maintenancies

Operators of measurement devices must be able to rely on the reliability and measurement accuracy of their measurement systems at all times. Regular maintenance and the replacement of defined wear parts can extend the life of your measuring machine.

reparations

It doesn't always have to be an exchange. Particularly with high-quality systems, an economical repair is often possible. We use original spare parts so that your machine is ready for use again quickly. You receive our manufacturer's warranty on the work carried out and the parts installed.

Approvals

In the event that your measuring device is rarely used, we offer pure acceptance without maintenance work. These include adjustment and adjustment work with calibration and re-testing. This ensures that you always meet the requirements of your QA system.

removals

Moving your measuring machine involves a variety of logistical challenges. Practical and economic solutions are required here. We are happy to assist you with dismantling your machine and rebuilding it at the new location, including subsequent acceptance and ensuring measurement accuracy.

WENZEL Online Service

Reduce response and downtime effectively with our online service.

Your quick help

Whatever your concerns, many questions can already be resolved over the phone. There is also the WENZEL Online Service (WOS). WOS is WENZEL's internet-based remote diagnosis and remote maintenance service.

During the warranty phase, this service is part of the measuring device free of charge and includes online application support and service support. The WOS can be completed retrospectively. It significantly reduces response and downtime in the event of a malfunction and saves high travel costs.

Services and benefits

• Quick and direct access to your machine by a WENZEL technician
• Online fault analysis
• Adjustments and troubleshooting via WOS
• Avoiding downtime
• Maintenance work, such as updating firmware and software
• Optional remote control of the computer by our support technicians
• Exact description of what our technician finds on your system
• Avoiding long and complex journeys

remote maintenance

Start remote maintenance

1. Call your software hotline partner
2. Start the remote maintenance software recommended by your hotline partner with one mouse click
3. Enter the login details received from your hotline partner in the appropriate fields
4. Follow your hotline partner's instructions
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parts supply

Do you need spare parts? Benefit from our large central warehouse and optimal availability.

High-quality and reliable

At WENZEL, we set high quality standards for our products. Should your machine still have a defect, we are there for you worldwide! WENZEL has a high availability of parts thanks to its large central warehouse.

As a result, we guarantee fast delivery of spare parts, buttons and accessories with a manufacturer's warranty at any time. Thanks to our cost-effective repair by exchange service, your parts are repaired by us and then reinstalled.

• Large central warehouse
• Optimum availability
• 24 hour express delivery
• New spare parts with manufacturer warranty
• RBE replacement parts with manufacturer warranty
• Delivery from factory